Frequently Asked
Questions at 987ph

The minimum age to play at 987ph is 21 years old, in line with PAGCOR guidelines for online gaming in the Philippines. This applies to all games on the platform — slots, live dealer, bingo, blackjack, and everything else. Age verification is required before any real-money play or withdrawal is processed. If you are under 21, you are not permitted to register or play at 987ph under any circumstances.

No. Each player is allowed only one active account at 987ph. Creating duplicate accounts is a violation of our Terms & Conditions and may result in the suspension or permanent closure of all associated accounts, along with forfeiture of any bonuses or winnings. If you've forgotten your login details, use the password reset option on the 987ph Login page rather than creating a new account.

Go to the 987ph Login page and click "Forgot Password." Enter the email address linked to your account and we'll send you a password reset link. The link is valid for 30 minutes. If you don't receive the email within a few minutes, check your spam or junk folder. Still having trouble? Contact our 24/7 live support team and they'll verify your identity and assist you directly.

You can update most account details — like your mobile number, address, and preferred language — from the My Account section after logging in. However, your full legal name and date of birth cannot be changed once KYC verification is complete, as these are tied to your identity documents. If there is a genuine error in your registered name, contact our support team with supporting documentation and we'll review your case.

987ph supports a wide range of Philippine payment methods. All transactions are processed in Philippine Peso (₱). Accepted methods include:

• E-wallets: GCash, PayMaya (Maya)
• Online banking: BPI, BDO, Metrobank, UnionBank, Security Bank
• Over-the-counter: 7-Eleven, Cebuana Lhuillier, M Lhuillier

We are continuously adding new payment options to make depositing as convenient as possible for players across the Philippines.

The minimum deposit at 987ph is ₱100 for most payment methods, including GCash and PayMaya. Some bank transfer options may have a slightly higher minimum due to bank processing requirements. There is no maximum deposit limit for verified accounts, though daily limits may apply depending on your chosen payment method's own restrictions.

GCash and PayMaya deposits are instant — funds appear in your 987ph wallet within seconds of a successful transaction. Online bank transfers typically reflect within 5 to 30 minutes during banking hours. Over-the-counter deposits may take up to 1 to 2 hours after payment confirmation. If your deposit hasn't appeared after the expected timeframe, contact our support team with your transaction reference number.

987ph does not charge any fees on deposits. However, your payment provider — GCash, your bank, or an over-the-counter outlet — may apply their own service charges. We recommend checking with your payment provider before initiating a transfer. Any fees charged by third-party payment processors are outside 987ph's control and are the responsibility of the player.

Log in to your 987ph account and go to My Wallet > Withdraw. Select your preferred withdrawal method — GCash, PayMaya, or your registered bank account — enter the amount, and confirm. Make sure your KYC verification is complete before requesting a withdrawal, as unverified accounts cannot process payouts. Withdrawals are sent only to accounts registered in your own name.

Processing times vary by method:

• GCash / PayMaya: 1 to 3 hours after approval
• BPI / BDO / Metrobank: 1 to 3 business days
• Other banks: Up to 5 business days

Withdrawal requests submitted on weekends or Philippine public holidays may experience slight delays. The 987ph finance team reviews all withdrawal requests during business hours, typically 9am to 9pm PHT.

The minimum withdrawal at 987ph is ₱200. There is no maximum single withdrawal limit for fully verified accounts, though very large withdrawals may be subject to additional identity checks as part of our standard anti-money laundering procedures. This is a routine process and is not a reflection on your account standing.

Common reasons for a delayed withdrawal include: incomplete KYC verification, active bonus wagering requirements that haven't been met yet, a mismatch between your registered name and your payment account name, or a withdrawal request submitted outside of processing hours. If your withdrawal has been pending for longer than the expected timeframe, contact 987ph support via live chat with your withdrawal reference number and we'll investigate immediately.

987ph offers a broad and growing game library designed for Filipino players. Current categories include:

• Slots: Hundreds of titles from top providers, including jackpot and megaways slots
• Live Dealer: Baccarat, roulette, blackjack, and game shows with real dealers
• Blackjack: Classic and variant blackjack tables for all bet sizes
• Bingo: Philippine-style bingo rooms with regular draws
• New Games: Freshly added titles updated regularly — check the New Games section for the latest releases

Yes. The 987ph platform is fully optimized for mobile browsers on both Android and iOS devices. You can play all games — slots, live dealer, bingo, and blackjack — directly from your phone's browser without needing to download a separate app. For the best experience, use a stable WiFi or LTE connection, especially for live dealer games which require a consistent stream.

All games at 987ph use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes on every spin, hand, or draw. Our game providers are audited by independent testing laboratories. Live dealer games are streamed in real time from professional studios, adding an additional layer of transparency. The house edge and Return to Player (RTP) percentages for each game are available in the game's information panel.

987ph regularly offers promotions for both new and existing players. These include welcome deposit bonuses, free spins on selected slot titles, reload bonuses, cashback offers, and special event promotions tied to Philippine holidays and major sporting events like PBA playoffs, NBA Finals, and boxing matches. Check the Promotions section of your 987ph account dashboard for the latest active offers.

Wagering requirements (also called playthrough requirements) specify how many times you need to play through a bonus amount before it can be withdrawn as real cash. For example, a ₱500 bonus with a 20x wagering requirement means you need to place a total of ₱10,000 in bets before the bonus converts to withdrawable funds. Each promotion at 987ph has its own specific wagering terms — always read the full bonus terms before claiming any offer.

No. Bonus funds cannot be withdrawn until the associated wagering requirements are fully met. If you request a withdrawal while a bonus is still active and incomplete, the bonus and any winnings derived from it may be forfeited. You do have the option to forfeit a bonus manually from your account dashboard if you prefer to withdraw your real-money balance without completing the wagering requirements — but this means losing the bonus entirely.

KYC (Know Your Customer) verification is a standard requirement for all licensed online gaming platforms in the Philippines. It serves two key purposes: confirming that you are who you say you are, and verifying that you meet the 21+ age requirement. KYC also protects you — it ensures that only you can access your account and withdraw your funds. Without completed KYC, withdrawals cannot be processed at 987ph.

987ph accepts the following Philippine government-issued IDs for KYC:

• Philippine Passport
• SSS ID or UMID Card
• PhilSys National ID
• Driver's License (LTO)
• PRC Professional ID
• Voter's ID

Upload a clear, unobstructed photo or scan of your ID through the verification section of your account dashboard. Processing typically takes 24 to 48 hours on business days.

Yes. 987ph uses industry-standard SSL encryption to protect all data transmitted between your device and our servers. Your personal information is stored securely and is never sold or shared with third parties outside of what is required for payment processing and regulatory compliance. For full details on how we handle your data, please review our Privacy Policy.

987ph provides a full suite of responsible gaming tools accessible from your account dashboard:

• Deposit limits — daily, weekly, or monthly caps in Philippine Peso
• Loss limits — set a maximum amount you're comfortable losing per period
• Session time limits — automatic logout after a set play duration
• Reality checks — pop-up reminders every 30, 60, or 90 minutes
• Cooling-off periods — temporary 24-hour, 7-day, or 30-day account suspension
• Self-exclusion — full account lock for 6 months, 1 year, 3 years, or permanently

Visit our Responsible Gaming page for full details on each tool.

Log in to your 987ph account, go to My Account > Responsible Gaming, and select the Self-Exclusion option. Choose your preferred exclusion period — 6 months, 1 year, 3 years, or permanent — confirm with your password, and the exclusion takes effect immediately. During the exclusion period, your account will be locked for all gambling activity and you will be removed from all marketing communications. Pending withdrawals will still be processed to your registered payment account. Self-exclusion cannot be reversed during the active period.

If you or someone you know is struggling with gambling, help is available. PAGCOR maintains responsible gaming resources for Filipino players, and professional counseling services are available in Metro Manila, Cebu, Davao, and other major cities. You can also contact 987ph's responsible gaming support team directly via live chat or by emailing [email protected] with the subject line "Responsible Gaming Request." All inquiries are handled confidentially. Remember — 21+ only, and always play within your means.

There are a few common reasons why you might be unable to log in to 987ph. First, double-check that you're entering the correct email address and password — passwords are case-sensitive. If you've forgotten your password, use the reset option on the 987ph Login page. Your account may also be temporarily locked after multiple failed login attempts as a security measure; in this case, wait 15 minutes before trying again or contact our support team. If your account has been suspended for another reason, our support team will be able to advise you on next steps.

If a game disconnects or crashes during an active round, 987ph's system automatically records the game state at the point of interruption. When you reconnect and relaunch the game, it will resume from where it left off in most cases. If the round was already completed before the disconnection, the result stands as recorded by our server logs. If you believe there has been an error in how a round was settled, contact our support team with the game name, approximate time, and your account details — we'll review the server logs and resolve it promptly.

987ph works best on the latest versions of Google Chrome, Mozilla Firefox, Microsoft Edge, and Safari. For mobile play, Chrome on Android and Safari on iOS deliver the smoothest experience. We recommend keeping your browser updated to the latest version for optimal performance and security. If you're experiencing display issues or slow loading times, try clearing your browser cache and cookies, then reload the 987ph page.

987ph offers 24/7 customer support via live chat directly from the platform — just click the chat icon on any page after logging in. You can also reach us by email at [email protected]. We aim to respond to all email inquiries within 24 hours. For urgent issues like account access problems or withdrawal delays, live chat is the fastest way to get help — our agents are online around the clock, including Philippine public holidays.